Author Topic: Unplanned outages  (Read 202 times)

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Offline noquiexis

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Unplanned outages
« on: April 09, 2017, 01:11:48 PM »
     It has come to my attention that the forums, galleries, and chat rooms on this website experience periodic unplanned outages. Below is a transcript of the exchange between myself and the web host on 7 and 8 Apr 2017:

noquiexis:
     At 8:30PM my website was offline again. I made no changes since the last time I checked the website today. I got:
"Resource Usage Overview
Your site has been limited within the past 24 hours
Virtual memory resources were limited for your site"

The website displays:
"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@arimecibo.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."

     Why is this happening? The website has very little use. I does not need to be "Limited".

from: WebHostingPad Support
There was load spike in the sever and caused the issue and we have fixed it now.

from: noquiexis:
     A "load spike" should not lock the website out of access to the MySQL databases, which is what "Limiting" always does. This is not the first time access to MySQL has been denied. Find out what is causing it.

from: WebHostingPad Support
Please be informed that the server in which your account is hosted experienced a load spike earlier due to weekly backup process, which caused the issue.We have managed the load in the server and now your websites are working fine, please confirm it from your end.

from: noquiexis:
     This website contains HTML pages, and software in four directories that require access to the MySQL databases (links above1). Whatever happens during these 'spikes' is removing access to the MySQL databases. The HTML pages are not affected.



1 The links that I provided were for the two forums (Arimecibo Island Forum, Magnus Bay Colony Forum, and their respective galleries. The chat rooms also require MySQL access, but I did not see the need to include those links.

:-X :-X :-X
"Green is in the mistletoe and red is in the holly
 Silver in the stars above that shine on everybody
 Gold is in the candlelight and crimson in the embers
 White is in the winter night that everyone remembers

White Is In The Winter Night (2008) by Enya
Trixie and Dixie "the twins" are Private Secretary inflatable dolls.
Esperanza is a Tera Patrick inflatable doll.
Feodora is an Anatomical Doll, Face 3 Body 3 Feodora Set 1 Feodora Set 2 Feodora Set 3 Feodora Set 4

Offline noquiexis

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Re: Unplanned outages
« Reply #1 on: June 14, 2017, 09:08:39 PM »
     I generally check my e-mail and these two forums first thing in the morning. The HTML portion of the website was operating normally, but any software that needed access to the MySQL databases (forum, gallery, chat) only produced the now-infamous "Internal Server Error". I send another e-mail to WebHostingPad Support about it, then went to take my morning shower. By the time I got back, the website was operating normally.

     WebHostingPad Support gave me some bullshit reply that the website was already operating normally. Apparently one of the morning geeks fixed it before this fellow checked in. Either that, or he fixed it and then lied about it being off. he then claimed that my website "exceeded virtual memory" and suggested that I get a "Professional Web Developer" to optimize the scripts.

     Below are the dates that I have found access to the MySQL databases blocked by the web host.

June 14, 2017
May 9, 2017
Apr 7, 2017
March 2, 2017
February 7, 2017


     Simple Machines Forum, Coppermine Photo Gallery, and Ajax Chat run on websites that have much more traffic than this one-horse operation. I am looking at the possibility of changing web hosts.

:( >:( :(
"Green is in the mistletoe and red is in the holly
 Silver in the stars above that shine on everybody
 Gold is in the candlelight and crimson in the embers
 White is in the winter night that everyone remembers

White Is In The Winter Night (2008) by Enya
Trixie and Dixie "the twins" are Private Secretary inflatable dolls.
Esperanza is a Tera Patrick inflatable doll.
Feodora is an Anatomical Doll, Face 3 Body 3 Feodora Set 1 Feodora Set 2 Feodora Set 3 Feodora Set 4

Offline noquiexis

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Re: Unplanned outages
« Reply #2 on: July 30, 2017, 11:12:07 AM »
     This morning (30 July 2017) the MySQL databases were inaccessible again. This is a screenshot of trying to access the forum, and showing the problem.


Unplanned outage 1

     This is a screenshot of the cPanel, showing what caused the problem.



     This is the latest excuse I got from the web host:

"Sincere apologies, I could see the 500 internal server error was due to a temporary issue with cagefs of Cloudlinux system. This has been corrected now."

     I used to know DOS (Disk Operating System) and I know a little about the Windows Graphic User Interface (GUI) that rides on top of DOS, but I do not know jack about Linux or what "cagefs" might be. All I do know is that the webhost FUBARs this forum once a month.

>:( >:( >:(
"Green is in the mistletoe and red is in the holly
 Silver in the stars above that shine on everybody
 Gold is in the candlelight and crimson in the embers
 White is in the winter night that everyone remembers

White Is In The Winter Night (2008) by Enya
Trixie and Dixie "the twins" are Private Secretary inflatable dolls.
Esperanza is a Tera Patrick inflatable doll.
Feodora is an Anatomical Doll, Face 3 Body 3 Feodora Set 1 Feodora Set 2 Feodora Set 3 Feodora Set 4