Author Topic: Unplanned outages  (Read 733 times)

Offline Haremlover

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Re: Unplanned outages
« Reply #15 on: July 30, 2017, 01:01:25 PM »
I have a server which doesn't do as much as it might and already carries two SMF forums so it wouldn't be out of the question to run another one. You'd be very welcome.

Best wishes

Harem

Offline noquiexis

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Re: Unplanned outages
« Reply #16 on: July 31, 2017, 09:09:44 AM »
     I did buy the cheapest web hosting that I could find, but even that is no excuse for these monthly fuckups. Now that I have a second computer, I could theoretically run this website from here. One thing is good about starting at the bottom with anything: you can only go up from there.

     Generally speaking, WebHostingPad does fix these problems within an hour or two of me reporting them. I still wonder if this is accidental or planned. I would hate to think that this is something the web host is doing deliberately to get people to upgrade. From what I have seen, their "Virtual Private Server Hosting" ("$29.95/mo") would be no better than the "Shared Hosting" ("$1.99/mo") I am using now. So much for their "HASSLE FREE HOSTING".

"99% Uptime Guarantee

Your website is only useful if it's available to your visitors all the time. That's why we offer and stand by our 99% uptime guarantee. We make sure your website is available, day or night." Really?  ::)

:scold: :-X :scold:
"Like a bolt out of the blue
 Fate steps in and sees you through
 When you wish upon a star
 Your dreams come true"

   Cliff Edwards as Jiminy Cricket 1940
Trixie and Dixie "the twins" are Private Secretary inflatable dolls.
Esperanza is a Tera Patrick inflatable doll.
Feodora is an Anatomical Doll, Face 3 Body 3 Feodora Set 1 Feodora Set 2 Feodora Set 3 Feodora Set 4

Offline Haremlover

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Re: Unplanned outages
« Reply #17 on: August 06, 2017, 06:17:53 PM »
I run two forums based on SMF on a server which doesn't do enough. One of my forums suffered a brute force attack from a spammer in Singapore and it brought the server down last week, meaning that it's now been upgraded to the newest versions of the operating system and Plesk, and I've subscribed to a monitoring service so that as soon as trouble shows in the future it will get attention.

If I can assist with hosting with my server, gratis, you're welcome.

Best wishes

Harem

Offline noquiexis

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Re: Unplanned outages
« Reply #18 on: November 22, 2017, 08:17:47 AM »
     The domain "www.arimecibo.com" comes up for renewal on 29 Nov 2017. I have the account set up for automatic renewal and have checked that my payment option is up to date. Theoretically the website should stay online. Since the web host has messed up before, there is no guarantee that this site will still be online by November 30.

     I have a complete set of backups for the existing databases and software files, including all current modifications. I did not backup the pictures in the gallery. If the website does go offline, it would be a good time to move to another web host.

:blank: :blank: :blank:
"Like a bolt out of the blue
 Fate steps in and sees you through
 When you wish upon a star
 Your dreams come true"

   Cliff Edwards as Jiminy Cricket 1940
Trixie and Dixie "the twins" are Private Secretary inflatable dolls.
Esperanza is a Tera Patrick inflatable doll.
Feodora is an Anatomical Doll, Face 3 Body 3 Feodora Set 1 Feodora Set 2 Feodora Set 3 Feodora Set 4

Offline Camp

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Re: Unplanned outages
« Reply #19 on: November 22, 2017, 05:06:13 PM »
Report to your muster stations with your life jackets.  :o
Welcome Aboard our Fun Ship

Offline noquiexis

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Re: Unplanned outages
« Reply #20 on: November 30, 2017, 07:55:27 AM »
30 Nov 2017

     "Any survivors?" - The Fifth Element (1997) quote by Bruce Willis as Korben Dallas after Leeloo (Milla Jovovich) jumps off of a building and falls through the roof of his flying taxicab.

     Surprise! We are still here! I had some doubts that the automatic domain renewal would work. Party hearty at The Tipsy Barstool Inn!

;D ;D ;D
"Like a bolt out of the blue
 Fate steps in and sees you through
 When you wish upon a star
 Your dreams come true"

   Cliff Edwards as Jiminy Cricket 1940
Trixie and Dixie "the twins" are Private Secretary inflatable dolls.
Esperanza is a Tera Patrick inflatable doll.
Feodora is an Anatomical Doll, Face 3 Body 3 Feodora Set 1 Feodora Set 2 Feodora Set 3 Feodora Set 4

Offline noquiexis

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Re: Unplanned outages
« Reply #21 on: February 15, 2018, 11:00:53 AM »
     I sent this to the web host. The images that were attached showed the typical Internet Explorer and Chrome messages for inability to find a web page.

WebHostingPad Support
February 15, 2018
Reference: (server info, edited out for this post)
http://www.arimecibo.com
http://www.arimecibo.com/smf/index.php
http://www.arimecibo.com/magnus/index.php

     Several times in the past I have reported that access to the http://www.arimecibo.com website was "Limited" - in other words: all access to the MySQL databases was denied. In recent weeks I have seen a total or near-total blackout of the website. I used both Internet Explorer and Google Chrome.

     The attached images show my attempts to access the website HTML section http://www.arimecibo.com (total failure), cPanel (successful login), and the Simple Machines Forums located at http://www.arimecibo.com/smf/index.php and http://www.arimecibo.com/magnus/index.php (total failure).

     I do not know what you people are doing at your end, but I should never see a total blackout on these web pages. The website did come back online while I was researching this problem, but your IT department needs to take a serious look at this.

>:( >:( >:(
"Like a bolt out of the blue
 Fate steps in and sees you through
 When you wish upon a star
 Your dreams come true"

   Cliff Edwards as Jiminy Cricket 1940
Trixie and Dixie "the twins" are Private Secretary inflatable dolls.
Esperanza is a Tera Patrick inflatable doll.
Feodora is an Anatomical Doll, Face 3 Body 3 Feodora Set 1 Feodora Set 2 Feodora Set 3 Feodora Set 4

Offline noquiexis

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Re: Unplanned outages
« Reply #22 on: October 19, 2018, 10:41:53 AM »
Outage report 19 Oct 2018

{Me}
Client
Over the past few days I have noticed times when I could not access any portion of the website. As of 19 Oct 2018 at 9:36am I could not even access the cPanel.
 "Can’t reach this page
•Make sure the web address https://serverxxx.webhostingpad.com:xxxx is correct" <-- details removed by noquiexis)

Walben Whitebrew
Staff
Hello,
It appears you might have been blocked from our server. Could you please get back to us with your IP address so that we can check our firewall logs?
You can get this information from our site at http://www.webhostingpad.com/whatismyip
Regards,
 Walben Whitebrew
 WebHostingPad Support

{Me}
Client
According to http://www.myipaddress.com/show-my-ip-address/ that number is (removed by noquiexis)

{Me}
Client
Your page at https://secure.webhostingpad.com/billing/whatismyip.php returned:
Oops!
We couldn't find that page
Please try navigating using the options below.

Ron
Staff
Hello,
Your local system IP address (removed by noquiexis) has been blocked at our server firewall due to below reason. I have unblocked the IP and you should access the services now.
Temporary Blocks: IP:(removed by noquiexis) Port: Dir:inout TTL:1800 (lfd - (CT) IP (removed by noquiexis) (US/United States/(removed by noquiexis).lightspeed.toldoh.sbcglobal.net) found to have 165 connections)
Please let us know if there's anything else we can assist you with.
Thank You,
Ron
 Technical Support Representative
 WebHostingPad

{Me}
Client
What caused this problem and how can I prevent a reoccurrence?

Walben Whitebrew
Staff
Hello,
Our server firewall blocked your IP address because you had 165 connections to the server from your IP. This can sometime's be caused by an FTP or from updating your website with too many tabs open.
I have gone ahead and added your IP address to an allow list that will make the server firewall more lenient towards your IP.

{Me}
Client
Just before the outage, I checked a Simple Machines Forum web page. Was that enough to trip the overcount alarm?

Walben Whitebrew
Staff
Hello,
That shouldn't be what would cause it. It may have been a false positive from our firewall. The allow list I have added you to should alleviate the issue.
Regards,
 Walben Whitebrew
 WebHostingPad Support

:-X :-X :-X
"Like a bolt out of the blue
 Fate steps in and sees you through
 When you wish upon a star
 Your dreams come true"

   Cliff Edwards as Jiminy Cricket 1940
Trixie and Dixie "the twins" are Private Secretary inflatable dolls.
Esperanza is a Tera Patrick inflatable doll.
Feodora is an Anatomical Doll, Face 3 Body 3 Feodora Set 1 Feodora Set 2 Feodora Set 3 Feodora Set 4